Bulletin bets that online shopping brands still want storefronts

Image: bulletin

What do you get when you cross a glossy fashion mag with a department store?

That’s essentially the nonintuitive question Bulletin co-founders Ali Kriegsman and Alana Branston inadvertently answered as they formulated their Y-Combinator-backed startup.

The pair originally set out to create a shoppable magazine an online publication that would showcase up-and-coming brands to potential customers.

As that spark of an idea eventually evolved into the small chain of trendy brick-and-mortar stores Bulletin now runs, the business plan obviously drifted a bit. But the editorial roots are still evident in the companys DNA.

The fledgling startup operates a collection of concept shops stores organized around a unifying topic or theme that are sort of like the physical embodiment of a lifestyle blog. The guiding mission behind each space is more nuanced and specific than your average retail outlet, and they feature up-and-coming products from otherwise online-only brands that literally cant be found at any other store.

A lot of the value we bring to the brands and to the stores we create is this idea of curation and this idea of basically playing editor and deciding which brands make sense together, Kriegsman said. It felt like this random journey in the beginning, but it does make sense that we started [with the magazine pitch].

The latest and most topical addition to the companys roster is a store called Bulletin Broads that opened in Williamsburg last week. Its stocked with items geared towards women from around 30 female-led companies and backed by Planned Parenthood (Bulletin itself is run entirely by five women).

Theres products that are really in-your-face, anti-Trump kind of products, theres products that are related to feminism, Kriegsman said. For us, it was a reaction to the times and whats happening politically right now.

An ad for Bulletin’s latest store.

Image: bulletin

The company announced this week that its raised a $2.2 million seed round from some high-profile investors, including Flybridge Ventures, Kleiner Perkins, Afore Ventures, and Y Combinator.

Some of that money will go towards expansion beyond New Yorks city limits with planned projects in Los Angeles and possibly elsewhere.

Perhaps the most remarkable part of Bulletins business model is that the web-born brands actually pay for the privilege of appearing in its chic IRL enclaves.

That may sound surprising if youve followed headlines about the bloodbath online shopping is currently wreaking upon traditional retailers. But it turns out that even as shopping in general increasingly moves online, digital upstarts still see value in an old-fashioned storefront. It’s a way for them to launch new products or brands, interact with their customers in person, or build a public profile.

Image: bulletin

Bulletin offers the chance to do so without the cumbersome longterm commitment of leasing their own retail space. Kriegsman describes it as a WeWork for brands a reference to that companys communal office space for freelancers and other independent workers.

This is the cheesiest way to say this but brick-and-mortar isnt dead, its just broken, Branston said. A lot of physical retail fails because these extremely dated companies sort of throw a store together and sign a 10-year lease.

When you do it right, you can connect with your customers IRL face-to-face, provide them with unique experiences, allow them to touch or try on your product in a very low-risk way versus them having to order it, try it on, and send it back, she continued.

The Bulletin co-founders arent the first to arrive on this insight. As customer tastes change, a dominant strain of thinking within the retail industry holds that companies need to start reimagining the very concept of a store.

Bland fluorescent-lit department store aisles of dime-a-dozen wares wont cut it with todays web-saturated environment; consumers want stores to provide a unique comprehensive experience that justifies their visit, experts say. The future of brick-and-mortar commerce is about retail-as-a-service.

A display in Bulletin’s household-geared HomePolish store in New York.

Image: bulletin

This trend is evident in Amazons sleek, hyper-convenient new stores, Walmart-owned Jet.coms recent pop-up grocery store collaboration with another concept-based retailer, and a host of others who are putting customer service and atmosphere above all else.

The platonic ideal of this type of establishment described by retail industry futurist Doug Stephens in an interview for an earlier story sounds a lot like Bulletins business model.

“It’s a store [that] doesn’t really sell anything. Most of what gets sold is either sold directly from the brand or it’s sold online, Stephens said then. “But the store is just something that is just absolutely incredible it’s virtually such a great experience that you would pay a membership fee just to belong to it.

Bulletin isnt at that membership stage, but Kriegsman and Branston do share the same meticulous commitment to the experiential aspects of their stores. Not every brand that applies for their shelves makes the cut.

First and foremost, they must fit the defining concept of the given store to a tee. They must also have loyal social media followings that they can drive into the stores. Many of the companys stocking and thematic decisions are also informed by what seems to be hot on social media and in the blogosphere. The decision-making process is not unlike that of your average lifestyle media property.

Most of the brands only appear for months-long stints the minimum stay is eight weeks and rent is charged on a monthly basis after that.

The idea is for the store to also situate brands in a way that makes for an opportunity greater than the sum of its parts. Brands sometimes work together to hold in-store events, and theres a strong crossover appeal between the dedicated customers of each brand.

With the online magazine, we very quickly learned that online is really oversaturated, Kriegsman said. We just thought, Well there are inherently high-traffic retail spaces that are empty in New York, what if we use the power of the sharing economy to get them into these spaces where they wouldnt necessarily have to spend crazy amounts of money or time building up their SEO or trying to get noticed online.

Old guard department stores might do well to take note.

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